Available destinations, shipping methods and charges are displayed at checkout before payment. An address is eligible for delivery only when a shipping method is available for it.
Dispatch and estimated delivery times will be stated with the product or shipping method before you order. Estimates are not guaranteed arrival dates unless expressly stated.
When an order is dispatched, tracking details can be added to your order. You can view your order in My account or contact us for support.
Any applicable import charges and responsibility for paying them must be disclosed before an order is accepted. Contact us before ordering if the checkout information is unclear.
For missing, damaged or significantly delayed parcels, contact us with your order number. Your statutory rights are not affected by delivery estimates or carrier processes.