Request a return
You may request a return within 30 days after receiving your order. Use the Cancel / return an order link in our footer or email xiayang0517@icloud.com with your order number. Do not return a parcel before receiving the correct return address.
For our voluntary 30-day return offer, goods should be unused and include their original packaging and accessories where reasonably possible. These conditions do not limit statutory cancellation or faulty-goods rights.
EU / EEA and UK cancellation rights
Where applicable consumer law provides a cooling-off period, you may withdraw within 14 days after receiving the goods without giving a reason. You may inspect goods as you would in a shop. You are responsible only for any diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.
Notify us through the online cancellation / return form or by email. For statutory withdrawal, send the goods back within 14 days after giving notice. A prior approval requirement does not restrict your statutory right to withdraw.
Costs and refunds
For a change-of-mind return, you pay the direct return shipping cost unless we agreed otherwise or local law requires otherwise. We cover reasonable return shipping costs for incorrect, damaged or faulty goods. Contact us before arranging those returns.
For statutory withdrawal, refunds include the price paid and the least expensive standard outbound delivery charge offered for the order. We refund through the original payment method within 14 days after receiving your withdrawal notice, but may withhold the refund until we receive the goods or evidence that they have been sent back, whichever is earlier.
For voluntary returns outside a statutory withdrawal period, we assess the returned goods and refund eligible items through the original payment method within 14 days after receipt. Your payment provider may take additional time to display the refund.
Exceptions and faulty goods
Any lawful exceptions, such as certain personalised goods or unsealed hygiene goods, will be identified on the relevant product page before purchase. This policy does not reduce mandatory consumer guarantees, legal remedies for faulty goods or any more favourable local rights.